Support

Open the app, find a barber near you (or open their booking link), pick a service and an open time, and confirm. You pay a $10 deposit plus a $1 booking fee. The deposit comes off the price of your cut; you pay the rest to the barber at the shop.

Deposits protect barbers from no-shows so they can keep good times open. It is not an extra charge — it is credited toward your service.

Yes, once you have a booking with them. Open the booking or the Messages tab.

Open the booking in the app and tap Cancel booking.

If you cancel 12 hours or more before your appointment, your $10 deposit is refunded to your card. The $1 booking fee is not refunded. If you cancel with less than 12 hours’ notice or don’t show up, the deposit goes to the barber.

You choose: a full refund (deposit and fee), credit toward a future booking, or reschedule. If you don’t choose within 48 hours, we refund you automatically.

We issue refunds immediately through Stripe; your bank usually shows them within 5–10 business days.

Scan the QR code at the shop (no app needed), choose your service and tap Join the line. We hold the next free spot for you and show your position and an estimated time. The page refreshes every 30 seconds. Walk-ins have no booking fee.

No. If you do, and tick the consent box, we text you updates about today’s visit only. Reply STOP to opt out at any time.

Tap Leave the line on the walk-in page. Your spot is released for the next person.

Premium is an optional subscription for barbers with extra features. It is billed by Apple through your Apple ID and renews automatically unless you turn off auto-renew at least 24 hours before the end of the period.

On your iPhone go to Settings → your name → Subscriptions → BarberLocate. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

In the app go to Profile → Settings → Delete account. This permanently deletes your profile and personal data, except records we must keep by law (for example payment records). Upcoming bookings are cancelled. Deleting the account does not cancel an Apple subscription — cancel that in your Apple ID settings. If you can’t access the app, email privacy@barberlocate.app from your account email.

Profile → Edit profile in the app.

Use Report on the profile, review or message in the app, or email support@barberlocate.app with details and screenshots. You can also block a user. We review reports and may remove content or suspend accounts. If anyone is in immediate danger, call 911.